Refund policy

At Inaya Haus, please note we offer exchange or store credit (valid for 4 months) only (no refunds) for change of mind or incorrect purchases within 14 days of purchase. 

• The item is unused, unworn, and in original condition, with all tags attached.
• The return is made within 14 days of the original purchase date.
• A valid proof of purchase (receipt, tax invoice, or bank statement) is provided.

To start a return, you can contact us at inayahausco@gmail.com. Once we have received your return request, we will provide further instructions. 

You can always contact us for any return question at inayahausco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.